Exchanges & Return

At Emoswim, customer satisfaction is our top priority. We carefully inspect every product before shipment and ensure our swimwear meets our quality standards. Please carefully review product details, size charts, colors, and styles before placing your order.

If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below.

Returns

Emoswim accepts returns within 30 days from the date you receive your order. To be eligible for a return, your item must meet the following conditions:

  1. The item must be unused, unworn, unwashed, and in its original condition.
  2. All original tags, packaging, and accessories must be included.
  3. A valid order number or proof of purchase is required.
  4. If the item arrives damaged or defective, please contact us with photos showing the issue.

The following items cannot be returned:

  • Items that have been worn, washed, stained, damaged, or have perfume/body odor.
  • Customized items or personalized products.
  • Clearance items, gift card purchases, or store credit purchases.

How to Request a Return

To start a return, please follow these steps:

  1. Contact our customer service team at service@emoswim.com with your order number and reason for return.
  2. Our customer service team will review your request and provide return instructions.
  3. After approval, please ship the item to the return address provided by our customer service team.
  4. Provide the return tracking number after shipping the package.

Return Address & Contact Information

For security and processing purposes, customers must contact Emoswim before sending any return package. We will provide the correct return warehouse address based on your order location.

Return Contact Email: service@emoswim.com

Please do not send returns to the original shipping address. Returns sent without prior approval may not be processed.

Return Shipping Cost

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to an error made by Emoswim.

  • Return shipping fees paid by customers are non-refundable.
  • If the return is caused by a product quality issue, Emoswim will review the case and provide an appropriate solution.

Refunds

Once we receive your returned item, we will inspect it and notify you regarding the approval or rejection of your refund.

If your refund is approved, the refund will be issued to your original payment method within 5-7 business days, depending on your bank or payment provider.

Original shipping fees are non-refundable.

Exchanges

If you receive a defective or incorrect item, please contact us within 7 business days after delivery. We will provide assistance and arrange an exchange or replacement when applicable.

Order Cancellation

Cancellation requests are accepted within 60 minutes after placing an order for full-priced items. After this period, the order may have already entered processing and cannot be canceled.

Missing or Delivered But Not Received Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact us at service@emoswim.com. Please provide your order number and tracking information so we can investigate the delivery status.

Contact Us

If you have any questions about our Return & Refund Policy, please contact:

Email: service@emoswim.com
Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

Our customer support team will respond within 1 business day.